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Rated by customer
reviews in the top 5%
of businesses for
customer service
...Six years in a row
! WOMO Best Business

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Recent Feedback

(If you'd prefer to see feedback customers have posted to an independent website check us out on Womo)


Antoinette, my dog walker for Tasha, has been wonderful - Tasha is always thrilled to see her!
Chris,
EAGLEMONT
April 2017

Amanda answered all my text messages throughout the week I was away. I knew my beautiful Abby was in the best most caring hands - Michelle
May,
BRIGHTON EAST
December 2016

Alexandra has shown genuine care for the well being of my cats. When Billi was ill she helped me find a better vet and has demonstrated enormous empathy to both myself and Mo (the remaining cat) since we lost Billi - Kay
Kaye,
WOOLLAHRA
October 2016

I am fully confident that Kylie will take care of joker when I am away, and keep me posted on any issues - Valerie
Valerie,
NOBLE PARK
October 2016

We are thrilled to have Valma look after our girls. She leaves lovely notes, sends texts and sends the occasional picture. We have full confidence in Lonely Pets and the service is fantastic. Please pass on our thanks and appreciation to Valma. It would be great for her to be recognized. Please also pass on our thanks to Kim who steps in when Valma is unable to attend. Kim is fantastic and we are grateful for the great care of our girls - Nikki
Jurgen,
BRUNSWICK WEST
October 2016

Wow, Valma rocks! We love Valma. Her communication and genuine affections for our girls is fantastic - Nikki
Jurgen,
BRUNSWICK WEST
October 2016

Jan was fantastic, came and met with me before I went away and was very lovely. Came home and my cats were well taken care of. Thank you to Jan - Megan
Megan,
ELWOOD
October 2016

Really appreciated the time to come out to meet us, and the cats, and the obvious love of animals displayed. I was also very happy to get a message from Bev on the first day assuring us that she had turned up and that all was in order. Given that we did not leave our house keys, and the complicated requirements I insisted on re accessing fresh water from outside, everything went smoothly, or if it didn't it was handled without fuss and I was not to know. An excellent result for us and the cats - Leigh
Leigh,
COBURG
October 2016

Our Pets are a big part of our family and one of the two dogs is blind and deaf. It was important to us to keep him in his own home. Karen treated them with kindness and love and we really appreciated it - Jenny
Jenny,
BRUNSWICK
October 2016

Bec made sure both cats were properly cared for with their food, meds, toileting and personal attention, as well as bringing in the garbage bins and washing the cats' bowls and spoons. Everything was left beautifully, and a nice note. Bec also messaged me after the first visit to let me know that everything was fine - Lisa
Lisa,
WYNDHAM VALE
October 2016

We, and our cats love Fiona ! The boys are always relaxed when we get home, they look at us as if to say, ""oh, were you away??"" .... sigh !" -Sue
Sue,
FERNTREE GULLY
October 2016

Cats were happy and relaxed when we got home. Thanks 'Aunty' Fiona, from Bailey and Latte xxx"- Sue
Sue,
FERNTREE GULLY
October 2016

I was very grateful that Anne contacted me during hot weather to see whether I wanted the air conditioning put on. She the. Did an extra visit to turn the air cond on in the morning so the cats had somewhere cool to go. Very thoughtful and very much appreciated - Amanda
Amanda,
NORTHCOTE
October 2016

Amanda is superb. I really loved her regular texts letting me know my cat was fine and all in hand. I love how your entire service takes the worry completely out of what to do with your pet whilst you get away ...cos we all need to get away on occasion - Jenny
Jenny,
KEILOR DOWNS
October 2016

My dog now loves it when we go away and I can always rest knowing that he and our cats are all well looked after. I get regular updates, which is very reassuring - Matt
Matthew,
KEW EAST
October 2016

Very accommodating when we had a travel issue that meant we had to extend her service, also looked after things not specified in the contract, like watering our plants etc. Very happy - Adam
Adam,
PRESTON
October 2016

We had Kerrie look after our cats on our last booking, and I couldn't speak highly enough. She was absolutely amazing - Emily
Robert,
SUNSHINE
October 2016

Hello, Just want to write (a very belated) note to say how much we love Lonely Pets, and our regular carer Kerrie, who looks in on our cat Lucy when we go away. Kerrie is fantastic and we feel so lucky and happy to know she visits Lucy. She gives us updates, sends cute little pictures of Lucy which is so great to receive when we are away. When we come home, the cat area is always so tidy, and Lucy is always (while happy to see us) relaxed and not at all distressed. We know she is in great care. Kerrie is a terrific member of your team and we cannot praise her enough. Thank you for a great service- Jes
Jes,
NEWPORT
October 2016

Kerrie is amazing. Sent a pic of my two boys while we were OS. Keeps me up to date. I have recommended Lonely Pets Club to a number of friends - Adam
Adam,
SUNSHINE
October 2016

So happy and glad we know Kerry. She is the perfect career for our dog - Deb
Deb,
FOOTSCRAY
October 2016

My cat was indeed happy and healthy when I returned. It's great that I can go away and feel confident she will be well-cared for in my absence (and I always appreciate the notes Bev leaves telling me what a fabulous cat she is) -Robyn
Robyn,
FAWKNER
October 2016

Jill is great in that our two Burmese like her and she always sends one or more SMS updating us on how they are going. Last booking she noticed one was slightly off-colour and suggested a temporary change of food - Mary
Mary,
HAWTHORN
October 2016

We were very happy with the looking after of our cat Sable. It was a relief with the quality of service provided, text message with update on first day and the lovely note left on our return home. Sable was happy when we returned home. Highly recommend - Matthew
Matthew,
DERRIMUT
October 2016

I appreciate the text updates so I know how Stella is coping when we are away. Antoinette always keeps me informed and looks after special needs like issuing medication if requested. I would highly recommend her! Thankyou. - Robyn
Robyn,
TEMPLESTOWE LOWER
October 2016

Karen is terrific with my difficult boy JimmieChoo as he is not pleasant to walk ( beastly) Karen is always willing to do extra walks for me when I travel and is flexible to help out when JC needs - Elise
Elise,
MOONEE PONDS
October 2016

Barb was amazing looking after my girls while we were away. She sent us regular updates which i appreciated so much and that made me feel so much better. She is a great asset to your team - Lisa
Lisa,
GLENROY
October 2016

Barb does an outstanding job and makes the extra effort to ensure all requirements are met, to get to know and ""win over"" each furbaby, and to make a personal connection with the client and keep them updated with personal messages and photos - Louise
Louise,
TRUGANINA
October 2016

My cats were in top condition upon my arrival from Perth. I want to thank Karen for looking after my three Sphynx. Karen also enjoyed the assignment and she is looking forward to seeing my three Sphynx again... Am planning another trip in late August and will book again soon - Nancy
Nancy,
ESSENDON
October 2016

I always feel very confident that Morven will do a great job looking after my cat when I'm away. She is very professional and caring, and I'm very happy with everything - Rachel
Rachel,
NORTH MELBOURNE
October 2016

Once again everything was excellent, I always feel very secure knowing Morven is looking after my cat when I'm away - Rachel
Rachel,
NORTH MELBOURNE
October 2016

Ester is fantastic, she is very professional and took care of my pets and the garden as if it was her own. Highly recommend Ester!! - Jana
Jana,
GLENROY
October 2016

Ester is fantastic, takes care of my Munckins like her own. Couldn't ask for a better carer. Have confidently recommended her to many of my friends - Jana
Jana,
GLENROY
October 2016

Everything looked great and the cats were both in good spirits when we got home - Holly
Holly,
PASCOE VALE
October 2016

We were very happy with Karen's care of our pets, plants and pleasant approach - Steve
Megan,
ESSENDON
October 2016

Very happy to have her again as cat carer - Vivienne
Vivien,
RYE
October 2016

Elicia is always most accommodating, friendly and helpful. The cats have been happy while we were away and have been cared for very well. We appreciated contacts and photos texted to us while away - Vivienne
Vivien,
RYE
October 2016

The pre meeting provided me with the opportunity to update Bev on Pax's care needs. Bev kept me updated while we were away which was great peace of mind. Pax looked very well and contented when we got home - Very confident about how he was cared for - Jackie
Jackie,
COBURG
October 2016

Hi, I'd like to pass on my thanks to our wonderful pet sitter, Alex. Alex has been looking after our cats for the past couple of years and always does a wonderful job, often going above and beyond the call of duty. Our cats love her and we have complete peace of mind knowing that she is calling in to look after them and our house. Please pass my gratitude on to Alex and my recommendations as to her excellence to Lonely Pets Club. Thanks Alex! - Allison
Alison,
ROSE BAY
October 2016

We were extremely happy with Karen looking after Abby and Maddy. Karen provided us regular updates. We really appreciated that she spent time with our girls - Pauline
Pauline,
ESSENDON
October 2016

Very pleased to meet Antionette. I felt really confident leaving Hugo for the first time even though he hid in his tunnel on her first visit! She has a calm manner that helped me not to worry. Thank you. The perfect mix of detail and simplicity. A rare find these days. That you had my details from years ago and that membership was still valid is very impressive and a guesture that speaks to the nature of the service provided - Julie
Julie,
GREENSBOROUGH
October 2016